C
Client
Loading
Ticket information
Site
*
Asset
Pick a site first
Customer
*
Contact
Contact name
*
Phone
Emails
Secondary contacts (CC)
Subject
*
Status
Open
Assignee
*
Channel
Online monitoring
Clearsol site attendance
Client / site notification
Phone
Email
Web
Chat
Forums
Other
Type of maintenance
None
CM - Corrective
Defect
Planned work
PM - Preventive
Remote
Self resolved
Site staff
Contracted
Yes
Description
*
Additional information
Priority
*
Pick a priority
1 (highest)
2
3
4
5 (lowest)
Classification
None
Tech issue
Safety issue
Client complaint
Cleaning
Other
Severity
None
kWh loss
Not affecting production
Area affected
None
Inverter
String
Photovoltaic panel
Entire site
Issue type
None
Comms
LV
HV
Other
Percentage of site affected
%
SafetyCulture report link
Start (UK time)
Resolution (UK time)
Total downtime
Set the start and resolution times
Due date
Resolution notes
Attachments
Up to 10 files: PDF, JPG, PNG, WebP or MP4, 40MB each
Cancel
Create ticket